We offer best-in-class hardware and industry leading support.
Our standard warranty offering lasts for five years. It covers everything that might go wrong. We have the most comprehensive maintenance and management programme in the industry, guaranteeing uptime levels.
Your electric vehicle charger installation has the benefit of a manufacturer’s warranty, which covers the cost of breakdown repairs for five years from the date of purchase or installation. This gives you the reassurance that if, within that time, your charger is proven to be defective because of either workmanship or material defect we will, at our discretion, either repair or replace the charger at no cost to you.
The charger must be installed by an Electric Village approved installer and operated correctly. The charger must not have been altered, serviced, maintained, dismantled or otherwise interfered with by any person not authorised by us. For the avoidance of doubt any attempt to open the unit by anyone other than ourselves or our appointed agent will invalidate the warranty.
Real time connectivity also allows us to deliver important software updates and fixes.